HIRE CUSTOMER SUPPORT EXPERTS FOR YOUR PROJECT WHO LEARN YOUR BUSINESS AND SOUND JUST LIKE YOU. WE ARE MAKING YOUR CUSTOMERS HAPPY 24/7 BY REPLICATING YOUR TOP PERFORMING IN-HOUSE STAFF
Customer
Support Services
Support Services
What We Offer
Customer Care Services
Hire dedicated customer support experts who will learn all about your business and sound just like your in-house staff.
Inbound Customer Support
Our customer support agents will respond to your customers’ inbound request. We will provide your customers with all the information they need about the company, product or service you provide, as well as the benefits of your company and discounts you provide. Outsourcing customer support services means we will also cover your pre-sale, inbound sales and order taking, and order processing for you.
Outbound Customer Support
Our customer support agents will contact your customer on behalf of your company. The customer will communicate with a real person and not a machine. Establish a relationship of trust with your customers.
Technical and Help Desk Support
Our experienced remote technical support specialists work with companies of all sizes from diverse industries.
While your IT department is busy resolving critical issues, we can help by providing basic help desk and service desk coverage, taking this burden off your shoulders. We offer more in-depth technical assistance for your customers around the clock. We provide expert product and service support for even the most complex and difficult issues.
While your IT department is busy resolving critical issues, we can help by providing basic help desk and service desk coverage, taking this burden off your shoulders. We offer more in-depth technical assistance for your customers around the clock. We provide expert product and service support for even the most complex and difficult issues.
Complaint Management
We will help you achieve the following goals handling complaint management process:
Customer satisfaction: We will reduce customer dissatisfaction and ideally even strengthen customer loyalty.
Quality assurance: We will help you improve the product or service through complaint management, when customer feedback reaches the right departments.
Customer satisfaction: We will reduce customer dissatisfaction and ideally even strengthen customer loyalty.
Quality assurance: We will help you improve the product or service through complaint management, when customer feedback reaches the right departments.
Why Customers Choose Us?
Market pioneers with vast superior customer service experience providing feedback and advice to businesses around the world
Extensive Expertise
Staff skilled and experienced with common tasks as well as complicated cases
Highly Qualified Teams
Dedicated project management team for every project; unique quality assurance system
Dedicated PM and QM Control
IT & Security systems that meet international standards ISO 27001 and worldwide practice
Robust Security
Our team includes people who speak English, German, French and other languages
Multilingual Support
We seek to build long-term relationships, both with our clients and our employees
Companies trust us
Case Studies
Our customer support agents will respond to your customers’ inbound request. We will provide your customers with all the information they need about the company, product or service you provide, as well as the benefits of your company and discounts you provide. Outsourcing customer support services means we will also cover your pre-sale, inbound sales and order taking, and order processing for you.
Fueling growth through professionally managed, qualified omnichannel customer support
Phone
E-mail
Chat Bot
Social Media
Self Support
In-App
Live Chat
Messenger Services
Vacancies at BACREDE LTD
What We Offer:
A friendly work environment in a modern office space
The opportunity to develop your background in sales, marketing, and customer support
Possibility to practice your skills on a daily basis
Corporate events and group outings
A friendly work environment in a modern office space
The opportunity to develop your background in sales, marketing, and customer support
Possibility to practice your skills on a daily basis
Corporate events and group outings
What You Should Have:
A University Education
An interest in sales, marketing, or international business
The right attitude
A University Education
An interest in sales, marketing, or international business
The right attitude
Technical support representative
Requirements:
Experience in software fields or have a technical background (preferbly in DevOps) ;
Knowledge of MacOs/Linux/Python/Jira will be a big plus;
English at B2 level.
Responsibilities:
Tech support via chat/ calls/ zoom meetings;
Onboarding of new agents in the future.
Experience in software fields or have a technical background (preferbly in DevOps) ;
Knowledge of MacOs/Linux/Python/Jira will be a big plus;
English at B2 level.
Responsibilities:
Tech support via chat/ calls/ zoom meetings;
Onboarding of new agents in the future.
Customer support representative
Requirements:
Good computer skills;
Work experience at customer support.
Responsibilities:
You will answer emails, chats, phone calls from buyers and retailers, and write down information to create Zendesk tickets for more complicated complaints.
Good computer skills;
Work experience at customer support.
Responsibilities:
You will answer emails, chats, phone calls from buyers and retailers, and write down information to create Zendesk tickets for more complicated complaints.
Head of marketing department
Requirements:
Fluent English (written & spoken)
3+ years of experience in a similar position, working with digital marketing (PPC, SEO, LinkedIn, Email Outreach)
Experience in B2B outsourcing (IT, Call Center, CX, Outstaffing), preferably foreign markets (USA, Europe)
A go-get, all-is-possible attitude.
Responsibilities:
Creating the marketing team (spin of from the current team of 15 staff + freelancers, agencies);
Creating and maintaining the marketing strategy for the company;
All marketing channels such as PPC, SEO, LinkedIn, Email Outreach (specialist will join);
Managing and motivating the team, staff, freelancers, agencies;
Analyse the sales funnel and conversion rates;
Keeping excellent relations with the Sales team for targeting industries.
Fluent English (written & spoken)
3+ years of experience in a similar position, working with digital marketing (PPC, SEO, LinkedIn, Email Outreach)
Experience in B2B outsourcing (IT, Call Center, CX, Outstaffing), preferably foreign markets (USA, Europe)
A go-get, all-is-possible attitude.
Responsibilities:
Creating the marketing team (spin of from the current team of 15 staff + freelancers, agencies);
Creating and maintaining the marketing strategy for the company;
All marketing channels such as PPC, SEO, LinkedIn, Email Outreach (specialist will join);
Managing and motivating the team, staff, freelancers, agencies;
Analyse the sales funnel and conversion rates;
Keeping excellent relations with the Sales team for targeting industries.
BACREDE LTD
© 2021
info@bacrede.com
Aristofanous 219, Mauros Court 140 Office 202, 2038, Strovolos, Nicosia, Cyprus
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